Many sectors of the economy are beginning to use technology to automate functions that were previously performed by human workers. As a result, many economists expect that unemployment will increase in these sectors as demand falls for both “skilled” and “unskilled” labor. However, one company that is using automation plans to profit by moving workers whose tasks are becoming automated into customer service, which cannot be performed accurately by machines.
Which of the following, if true, would most strongly support the prediction that the company’s plan will succeed?