题目选项分析

Only reducing the number of customers at the Fairhaven branch of the Tax Center by 15 percent will allow the center to reduce the significant waiting time that many of their clients experience. The Tax Center in Brookerton, 30 miles away, would—if expanded—provide an attractive alternative for 30 percent of the customers currently using the Fairhaven Tax Center. Nevertheless, the Tax Center CEO has rejected the proposal to expand the Brookerton branch, claiming that it will not end the long wait times at the Fairhaven branch.

Which of the following, if true, most helps to justify the CEO's position?

【选项】Customers who have stood in line for more than five minutes are likely to spend significantly less money on services than those who do not have to wait.