Only a reduction of 15 percent in the number of people who visit the Orangetown Department of Motor Vehicles will allow the wait times there to fall to reasonable levels. A new branch, if opened in Duralia, 20 miles away, would be conveniently located for fully 40 percent of current visitors to the Orangetown DMV. Nevertheless, analysts reject the idea that opening a new DMV branch in Duralia would significantly lower the wait times in Orangetown.
Which of the following, if true, most supports the analysts’ opinion?
【选项】
When customers at a DMV branch are routinely upset about wait times, the employee turnover rate increases dramatically.
选项是否正确？